Frequently Asked Questions
- How can I book a room?
Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail. - What time is check in and check out?
Check-in: 2pm, Check-out: 12pm. - Can I leave the room late?
On request and according to availability, fees could be required. - Can I choose the type of bed in my room? (Large bed – two beds)
Yes. - Do the rooms have a balcony or terrace? Can I reserve one?
No. - Are there non-smoking rooms?
Yes, there are. - How many storeys does the building have? Is there a lift?
5 storeys and an elevator. - Is there air conditioning in the rooms?
No. - Is your hotel adapted for the handicapped?
Yes, we have a room adapted for the handicapped. - Can you keep my luggage when I leave the room?
Yes, at the reception. - Is there a safe place to park my car? How much does it cost?
You will find a parking 500 m from the hotel, it costs 10€/day. - Does the hotel have an Internet or e-mail terminal for guests?
No.
- Do you have high-speed Internet in the room for my portable computer? Is it wireless?
Wifi access is free in the whole hotel. - Do you have a quiet, romantic room? How can I reserve it?
Yes, we have some quieter rooms on the courtyard, ask for these during your reservation but there is no guarantee. - What languages are spoken in Reception?
French and English. - Where may I rent a car?
At the railway stations or at the airport. - We are coming with 1 (or more) child; can we add an extra bed in a double room? What are the other options?
We can add an extra bed for one child. If you are coming with more than one child we recommend you to reserve 2 adjacent rooms. - How far away is the Eiffel Tower?
5.9km - How far is the Louvre Museum?
9.5km - How much does a taxi from the airport cost? How long is it?
Around 45€, between 30 and 60 minutes. - How is the district where the hotel is?
It is a residential district. - I am traveling to assist at an exhibition in Porte de Versailles Exhibition Center: Is it easy to go from the hotel?
Yes, it will take 20 minutes by bus and metro. - How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.
